Refund Policy

Refund Policy

This Refund Policy outlines the terms and conditions for returns, exchanges, and refunds for all products purchased through our website. We aim to make the return and refund process simple and transparent, ensuring your satisfaction with every purchase.

1. Eligibility for Returns & Refunds

We offer a 60-day return period for all products purchased on our website. To be eligible for a refund, the item(s) must meet the following criteria:
  • Items must be in their original, unused, and unwashed condition.
  • All original packaging, tags, and accessories must be intact and included with the returned item(s).
  • Returns must be initiated within 60 days from the date of delivery.
Items that do not meet these criteria may be rejected, or a partial refund may be issued at our discretion.

2. How to Initiate a Return

To start a return, please contact our customer service team via the Contact Us page. Provide your order number, the item(s) you wish to return, and the reason for the return. Our team will respond with detailed return instructions, including the return address.
Please note that return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or we made an error in your order (e.g., wrong item, incorrect size).

3. Refund Processing

Once we receive and inspect your returned item(s) and confirm they meet the eligibility criteria, we will process your refund within 5–10 business days.
  • Refunds will be issued in USD, the same currency used for your original purchase.
  • Refunds will be credited back to your original payment method (e.g., credit card, PayPal). The time it takes for the refund to appear in your account may vary depending on your payment provider’s processing times.
  • We do not offer exchanges at this time; if you wish to receive a different item, please initiate a return for the original item and place a new order.

4. Non-Refundable Items

The following items are non-refundable, unless they are defective or damaged upon delivery:
  • Items that have been used, washed, or altered.
  • Items without original packaging, tags, or accessories.

5. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect (e.g., wrong size, wrong item), please contact our customer service team via the Contact Us page within 7 days of delivery. Provide photos of the damaged/defective item and your order number, and our team will arrange for a free return and a full refund, or a replacement (if available).

6. Shipping & Duty Refunds

We offer free worldwide shipping on all orders, and we cover all applicable duties and taxes. These costs are non-refundable, even if the order is returned, unless the return is due to our error (e.g., damaged/defective item, wrong order).

7. Contact Us

If you have any questions, concerns, or need assistance with a return or refund, please visit our Contact Us page to get in touch with our customer service team. We will respond promptly to help resolve your inquiry.

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